Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us.

General

What are the big differences in plans?
The notable differences are (1) number of main website pages, (2) addition of either a blog or online store, and (3) number of hours per month for support and website changes made by your personal account manager. There are other differences as well, but these are typically some of the major features that people have in mind when choosing a plan. If you’d like some help choosing the right plan for your business, send us a message or give us a call.
How does it work?
Once you pick a plan, you’ll fill out a questionnaire to give us your ideas and we’ll get to work building your custom site. When your design is ready, you’ll get to see it and request unlimited revisions. Once we get everything looking just right, we’ll set the website “live” on your domain name of choice. We handle the website hosting and your personal account manager is on-call to make any ongoing changes you need.
How long does it take?
Turnaround time depends on the complexity of your needs and our current project calendar. As a general reference, our custom designs take 2-4 weeks. Every business is unique, and we dedicate the time and attention needed to produce high quality results. We take clients on a first-come first-serve basis. If you’re not quite ready to start now but would like to reserve a project date in the future, contact us sooner than later so we can accommodate your timeline.
What happens if I don’t like the site?
We keep it low risk for you by designing your entire site for the first month’s payment. If you need some modifications to the site we build, don’t worry – you get unlimited revisions. If you hate everything about the site we build you, we’ll build you a brand new one. And if you’re still unhappy, for any reason whatsoever, you can simply cancel anytime.
Is website hosting included?
Yes, we provide and handle your website hosting for you. While we’re based out of Miami, our servers are centrally located in Chicago & Iowa for optimal load times nationwide. Let’s just say our servers are a major step up from what the DIY website services or cheap hosting companies offer. Included hosting is good for around 25K visits per month – that is more than most small businesses will ever need. If you expect to have more people visiting your site, we can recommend other solutions that can handle 100K visits or more.
What happens if I cancel?
Your website is a part of the service we provide. Like all hosted/managed services, if you cancel your service your website will go offline. You can cancel anytime just like you can resume anytime. But unlike other hosted services, we offer a third option – you can also purchase your website outright at anytime. While most of our clients prefer to have a personal support and management, you can purchase your website and go it alone or with a team of your own.
Can you manage my current website?
Yes. If you like your current website, but don’t like editing or updating it, we can manage your current website for you. We offer Webmaster Services that free you up to manage your business while we manage your website. You’ll have your own personal webmaster, along with their direct phone line and personal email, who’s on-call to handle your ongoing website requests and needs. Click here to view our Webmaster Services.
Do you offer online marketing services?
Yes. We offer a whole variety of online marketing services to help promote your business and your website. Our services include SEO (search engine optimization), PPC Ads (Google Pay-Per-Click), Facebook Advertising, Social Media Management, Review Booster services, Blog Writing, and more. If you’re interested in hiring us for online marketing services, click here to contact us for a consultation and quote.
Can I Have More Pages On My Site?
Of course you can. Every plan has certain pages included in the monthly price. If you need additional pages there is one time fee ($99) per page and you can order as many extra pages you need.
What happens to my old website during the design process and after?
Your old website will stay online while we create your new one so there is no downtime. Once you’ve had a chance to view your new website design, your revisions are completed, and you’re ready to go live, we’ll point your domain name to our server and your new website will go online. Your old website will remain on your old hosting server (it will not be publicly visible or accessible), so if you ever choose to cancel your subscription with WP Helpers, you have the ability to revert back to your old website. However, keep in mind you’ll need to continue paying for your previous hosting company in order to maintain your old website.
I don't need monthly website management services. Can I just pay you to design my website?
Yes. If you don’t need website management services and just need custom website design services, we can help. We offer traditional website quotes and custom estimates. We also offer flat-rate buy out prices for each of our website management plans. That means we can give you a custom quote or offer you a flat rate price for set features. You can also start with on of our management plans (starting at $99/mo) to see what we can do and then purchase your website outright if you like what you see, but don’t want a monthly fee and would prefer to manage the website’s edits, updates, troublshooting, security, backups, and everything else yourself. Our pricing for flat rate purchases on custom web designs starts at $2500. Our pricing for WordPress setup and Theme/Template Installations starts at $350.
Can you guys redesign my website for me?
Yes. Our team will create a full website redesign based on today’s hottest trends combined with tried-and-true layouts to create something unique, modern, and tailored to your business. It’s included with your subscription.
Do I have to sign a contract for monthly website management?
Nope. There is no contract for our website management services and you can cancel any time. Our service is truly month-to-month and there are no cancellation fees and outstanding balances as our services are charge upfront each month. You simply agree to our Terms & Conditions of service which outlines how everything works. Please note, if you are not using our website management services and are instead hiring us as a contractor to simply design a custom site that you will then own, control, and manage yourself, there is a contract that outlines deposits, installements, etc – however, there is no contractual obligations with our website management service plans as advertised on the site. If we’re creating a custom solution for you that falls outside the scope of our core subscription products and features, we may create a unique contract specifically for your needs should a custom solution require it.
What if I don’t have frequent requests or need regular site editing?
Even if you don’t have frequent requests or ongoing needs, your website does. Like anything else, a website will eventually fall apart if it isn’t maintained properly. Your webmaster will perform website maintenance and any software or plugin updates to keep your site working properly and compatible with all the latest devices, phones, and browsers. Your website is an important asset – protect it and insure it by adding an expert to your team.
Will the website request tool slow down or affect my site?
No, not at all. Our website request tool isn’t a piece of software or a plugin that’s actually installed on your or running on your site. When it comes to your site, the only thing we do is copy and paste a small piece of code on your site that communicates with the tool. The tool itself is all powered on another server completely separate from your site.

Products

Can you offer what I need for my budget?
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Can you rework my existing website?
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Subscription

What kind of subscriptions do you offer?
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Do I have to pay for updates?
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Contact us

  • Address
    123 Main Street
    Anytown 12345

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